From all of us at TeamKids welcome to the Team!
We will do our utmost to ensure that you and your family are made to feel comfortable and welcome at every stage of your journey.
OUR PROMISE: If you are ever dissatisfied with any aspect of our Services and feel that matters have not been fully resolved, please let us know so that we can do everything we can to help make your experience a positive one.
For new families, you’ll need to set up an account with Fully Booked, an approved child care management system that enables us to process your TeamKids bookings as well as any child care subsidies that may apply.
When setting up your account we require the following information:
- Centrelink CRN numbers for your family & child(ren)
- Parent/guardians contact details
- Children details, including medical history, diagnosis of allergy, asthma, anaphylaxis, dietary requirements or additional needs. Be prepared to upload any supporting documentation
- Emergency contact details (Both parents if known and a third emergency contact)
- Authorised persons for drop-off and pick up
- Add payment details
Once your enrolment is complete, all you need to do is return to this page, log in and place your bookings.
I understand that if my child has additional needs, current and/or a history of challenging behaviours, any medical conditions or if a court order is currently in place, I will inform TeamKids Head Office via phone on (03) 9532 0366. I understand that this must occur before my child’s TeamKids attendance.
CANCELLATIONS – HOLIDAY PROGRAM
I understand the Cancellation Policy that if a child cannot attend, 24 hours’ notice is required prior to 8:00 am. I can cancel online up until 11:59 pm the night prior. For any on the day cancellations please email email@example.com. No other form of cancellation will be accepted.
Cancellations made online with over 24 hours’ notice will receive a credit to the customer’s TeamKids account to the value of the customer’s out of pocket expenses. Cancellations received within the 24-hour period will be charged in full, inclusive of extras.
If a medical certificate is supplied by emailing it through to firstname.lastname@example.org for a cancellation within 24 hours, the customer will receive a credit to their TeamKids account for future usage.
BOOKINGS AND CANCELLATIONS – BEFORE AND AFTER CARE
I understand I can book online up until 11:59pm the day before the session.
For any on the day bookings or cancellations, I will contact the service directly (contact numbers are listed on the TeamKids website). In the event of a medical illness, I understand I have to email a medical certificate to email@example.com before the charge date to receive no charge for the dates session.
Cancellations made within 48hours of the session starting will incur the normal fee as an allowable absence and I will be charged accordingly. There are no charges for cancellations made before the deadline.
DAILY FEES – HOLIDAY PROGRAM
I have read and understood the daily fees. I am aware that there may be an additional experience extra costs associated with all timetabled experience, which are listed at the end of each day on the website and portal. Each period I book with TeamKids (Summer, Autumn, Winter, Spring) I will be charged a $5 admin fee. This fee covers unlimited changes (in accordance with the cancellation policy), friendly and accessible customer support, guaranteed connection to all rebates where eligible if I have provided TeamKids with my families correct CRN’s within 2 weeks of care being provided, and access to inclusion support funding if required.
LATE BOOKING FEE – HOLIDAY PROGRAM
Fees will increase by $5 per child, per day ($2.50 after the rebate), if you are booking within 7 days prior to the attending date (e.g. If you wish to book for a Wednesday you must have made your booking by 11:59pm Tuesday of the previous week, in order to avoid the $5 late booking fee). This will appear on your statement as a late fee. In an effort to avoid late surges in bookings, we encourage families to book earlier so that we can staff, plan experiences and resources accordingly.
LATE BOOKING FEE – BEFORE AND AFTER CARE
For any bookings made within 24 hours of the session commencing an additional $5 late booking fee will be charged. This will be included in the attendance sessions total fee. To avoid late surges in bookings, we encourage families to book earlier so that we can staff, plan experiences and resources accordingly.
PAYMENTS - EZIDEBIT
I acknowledge that all payments are deducted via Ezidebit and I will incur Ezidebit processing fees. I understand Ezidebit is an external payment provider and all fees and charges applied by Ezidebit are not charged by TeamKids. Ezidebit fees are:
- $0.88c Per Direct Debit transaction
- 1.87% for Visa/Mastercard transactions (Minimum $0.88c per transaction)
Ezidebit charges all new customers a one time $1.10 set up fee for each new venue they attend, however, TeamKids will absorb this fee for all new and existing customers. Any enquiries I may have in relation to Ezidebit’s additional fees will be directed to Ezidebit: www.ezidebit.com
All Bookings are only confirmed when payment is made in full.
DECLINED PAYMENTS - EZIDEBIT
If my payment declines from my designated account, then a $14.80 dishonour fee may be charged by Ezidebit, this will depend on the reason for the declined payment. Please see Ezidebit’s Client Agreement for an explanation of their dishonour fees. TeamKids reserve the right to cancel my booking if I have 2 consecutive failed payments.
DEBT COLLECTION – HOLIDAY PROGRAM
At the conclusion of the program, if my account has an outstanding amount I will be charged an initial late fee of $30, a subsequent late fee of $60 will incur the week following if my account is still outstanding. After this time, your outstanding account will be referred to a recovery agent. If outstanding accounts are referred to a Debt Collector and or legal representative, all associated costs with this process will be paid for by me.
I understand I am unable to make any further bookings with TeamKids while I have an outstanding debt.
DEBT COLLECTION – BEFORE AND AFTER CARE
I understand that if I have 2 consecutive failed payments, then all future bookings will immediately be cancelled, and my outstanding account will be referred to a recovery agent. Once my outstanding account is referred to a Debt Collector and/or legal representative, all associated costs with this process will be paid for by me.
I understand I am unable to make any further bookings with TeamKids while I have an outstanding debt.
STATEMENTS – HOLIDAY PROGRAM
I will be able to view a statement in my portal account within 48 hours of making my booking (N/A to weekends). I understand that payment is deducted each Thursday (If I book on a Thursday I will be charged the following Thursday).
STATEMENTS – BEFORE AND AFTER CARE
I acknowledge that I will be charged every 2 weeks in arrears for TeamKids Before and After Care’s fees via Ezidebit. This will occur on Wednesday after the fortnights care, following a statement forwarded to my nominated email address on Monday.
MULTI CHILD DISCOUNT – HOLIDAY PROGRAM EXCLUSIVE
I am eligible for the Multi-Child Discount If I book my children into the same venue on the same day. The first child will be charged at the full price and I will receive a $2 discount for each additional child. I will see the discount displayed on my statement as follows:
- 2 Children: $1.00 off each child
- 3 Children: $1.33 off each child
- 4 Children: $1.50 off each child
- 5 Children: $1.60 off each child
LATE PICK UP – HOLIDAY PROGRAM
I understand that any child/ren picked up after the service closing time I will be charged a fee of $15 per 15 minutes or part thereof, per family.
LATE PICK UP – BEFORE AND AFTER PROGRAM
I understand that if my child/ren are collected after the service closing time I will be charged a fee of $15 per 15 minutes or part thereof, per family.
REBATES AND BENEFITS
I understand that TeamKids is a Fully Approved Service for Centrelink purposes and will submit my child/ren’s attendances to Centrelink every Friday.
As TeamKids charges in advance, I acknowledge that the subsidy reduction amounts I receive on my statements are an estimate until the attendances are assessed by Centrelink. I agree to pay any differences in price if Centrelink recalculates my entitlements; I understand this may happen at Centrelink’s discretion.
If I intend on claiming any subsidies, it is my responsibility to supply correct CRNs (which differ between parents and individual children), dates of birth and names in my online portal. This information in my portal account must match the information given to the Family Assistance Office and be provided to TeamKids within 14 days of my child/ren’s attendance at the program. If my CRNs are provided after 14 days I may incur an additional administration charge to have my account connected for Centrelink purposes.
If I have any questions relating to my Centrelink entitlements I will contact the Department of Health and Human Services Family Assistance Office on 13 61 50.
INJURY AND LOSS OF PROPERTY
I agree that TeamKids and its staff will in no way be liable for the loss of property or any damage or injury that may be incurred by any of my children in attendance of the holiday program to the full extent permitted by law.
I authorise the supervisor in charge, if unable to communicate with me, permission to provide my children with such medical or surgical treatment (including the administering of a general anaesthetic) as may be deemed necessary by any medical practitioner, and I authorise my child to be transported by an ambulance service and pay all medical, hospital and ambulance expenses incurred by TeamKids on behalf of my children.
As part of the program, our educators may take photographs of the children which may be used for TeamKids publications, including our website. If I do not wish for my child to be photographed I will advise TeamKids. I understand staff may need to assist children with the application of sunscreen where necessary, in accordance with TeamKid's sun smart policy.
I understand I will automatically be subscribed to TeamKid's quarterly email alerting me to bookings opening, special offers and other updates, and can unsubscribe at any time.
THE INFORMATION I HAVE PROVIDED TO TEAMKIDS IS ACCURATE AND COMPLETE, TO THE BEST OF MY KNOWLEDGE
Last Updated: 22nd of May 2018